Archive for March, 2012

Important Questions To Ask Yourself


22 Mar

Who are you?
What are you passionate about?
What are the achievements you are most proud of?
What are you most grateful for in life?
What are the most important things to you in life?
How would you describe yourself?
What are your values?
What do you represent?
What do you want to embody?
Do you love yourself?
Why or Why not?
How can you love yourself more today?
What is your ideal self?
What does it mean to be your highest self?
Look at your life now. Are you living the life of your dreams?
If you have one year left to live, what would you do?
If you have one month left to live, what would you do?
If you have one week left to live, what would you do?
If you have one day left to live, what would you do?
If you have an hour left to live, what would you do?
If you have one minute left to live, what would you do?
What would you do today if there is no more tomorrow?
What are the biggest things you’ve learned in life to date?
What advice would you give to yourself 3 years ago?
If you are yourself 1 year from the future, how would you advise the you now?
Is there something you’re still holding on to?
Is it time to let it go?
What are you busy with today?
Will this matter 1 year from now? 3 years? 5 years?
What opportunities are you looking for?
How can you create these opportunities?
What are your biggest goals and dreams?
What’s stopping you from pursuing them? …Why?
How can you overcome them?
If you are to do something for free for the rest of your life, what would you want to do?
What would you do if you cannot fail; if there are no limitations in money, resources, time or networks?
What do you want to achieve 1 year from now? … 3 years? … 5 years? … 10 years?
How important are these goals to you?
What if these goals are doubled? Tripled? Magnified by 10? How would you feel?
Would you prefer to achieve these or your previous goals?
Who are the people who have achieved similar goals?
What can you learn from them?
Are you putting any parts of your life on hold? Why?
What’s the top priority in your life right now?
What are you doing about it?

Delighting Customers by Extending High-Levels of Service Quality


06 Mar

A customer of large Telecom firm was having trouble with her newly acquired 3G connection. Even though she wasn’t too far from the central business district and posh residential areas she experienced poor network connectivity while in 3G mode. Have spent a couple of weeks trying to determine if the network would improve, she finally lost her patience and called customer care. The complaint was taken up and she was given a reference number with a promised resolution time. For a week she didn’t receive an update but after a week she got a call from the network team who arranged a visit of a technician to her house. A thorough investigation was done and adjustments made to the mobile tower in her area which had immediate results. Not only this, the provider waved off the monthly charges on her request without any hesitation. The issue resolution brought satisfaction to the customer and the charges waved off brought her delight.

A young entrepreneur had just purchased his favorite sound system from an online retailer and was excited as the delivery schedule was set at 2 days. This was his first online purchase and he was looking forward to receiving his new gizmo. Unfortunately, the supplier had an issue with the shipping company, who failed to pick up the shipment on time. They promptly called up the customer and advised him about the delay of 1 day. Not only that, they also offered him a $100 rebate on his next purchase – no questions asked. All this despite the fact that it was the fault of the shipping company chosen by the customer during checkout. The delighted young customer received the product a day later but ended up in the greatest of spirits about his online shopping experience. He went on to purchase several more products from the same supplier in future.

We see a common point in both examples above. The empowered and motivated staff went the extra mile as they were determined to make their customers happy by extending good service. A service which is intangible and perishable. Such positive effects of good service can be remembered for long and the resultant word-of-mouth effect can bring in many more customers.

Domain – Decorus

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